Returns & Refunds

60 days. No restocking fee.

You have 60 days from the day your order is delivered to send it back for a full refund.

What qualifies

The item needs to be in resellable condition with tags still attached. Worn once on the hill is fine — we'd rather you actually tried it. Damaged, heavily used or altered items can't be refunded.

How to start a return

Email us with your order number and the reason for the return. We'll reply within one business day with return instructions and an address.

Return shipping

Return postage is the customer's responsibility unless the item arrived faulty or we sent the wrong thing — in which case we cover it. We recommend a tracked service, because we can only refund items we actually receive.

Refunds

Once your return arrives and passes inspection, we issue the refund to your original payment method within 5–10 business days. There's no restocking fee. Your bank may take a few days more to show it.

Exchanges

Need a different size or colourway? Say so in your return email and we'll send the replacement as soon as the original is on its way back.

Faulty or wrong items

Email us a photo and your order number. We'll replace it or refund it in full, including return postage. No need to send anything back before we sort it out.

Cancellations

Orders can be cancelled any time before they ship — usually a 1–2 business day window. After that, treat it as a return.